Privacy Policy
About Local Kettle Brothers UK And This Privacy Policy
Luxury Kettle Bothers UK has its registered offices at
Suite 37 88-90 Hatton Garden, London, EC1N 8PN. . In this Privacy Policy, we
use the term Local Kettle Brothers UK (and “we”, “us” and
“our”) to refer to the head office of Luxury Kettle Brothers UK at
the registered address above, our affiliates and our boutiques.
Please take a moment to read the following policy that
explains how we collect, use, disclose and transfer the personal information
that you provide to us on our websites, mobile applications and other digital
platforms (together referred to as the “Platforms”), when you visit our Local
Kettle Brothers UK offices, contact us by telephone, or when you interact with
us over social media platforms. It also explains how we collect information through
the use of cookies and related technologies when you use our Platforms.
Where we offer our products for sale online or in
store, you must read the applicable Conditions of Sale, which will govern the
terms and conditions of any such purchases made in this way.
Updates To This Privacy Policy
From time to time we may update this Privacy Policy.
When we do, we will publish the changes on this Platform.
General Data Protection Regulation Representative
For the purpose of the General Data Protection Regulation
in the European Union, we have appointed the following entity as our legal
representative:
specify
Information You Provide To Us And How We Use It
We collect the information from you as detailed below:
· To
access certain areas of our Platform, you will need to register with us. During
the registration process you will be asked to submit personal information about
yourself (including your name and address, date of birth, e-mail address and
telephone number). By entering your details in the fields requested, you enable
Local Kettle Brothers UK to provide you with the services you select;
· When
you purchase products online or by phone, we collect information such as your
purchase details and relevant payment information. In addition, we will also
collect personal information from you when you correspond with us (for example,
if you contact us with a query about one of our products or services), when you
provide your details when you visit a Local Kettle Brothers UK finder boutique
or contact the Local Kettle Brothers UKfinder concierge by telephone. Please
note that phone calls will on occasion be recorded for security, training and
development purposes;
· If
you choose to interact with Local Kettle Brothers UKfinder via a social media
platform or other third party service, we will collect the information you have
provided to us through that platform;
· We
also collect certain information automatically about visitors to our Platform,
described in the section headed “Cookies and other information that we automatically
collect”, below; and
· We
will collect information about your location to the extent that we provide any
location services, described in the section headed “Location services” below.
We will use the information we collect from you to:
· Manage
and fulfil purchase and repair orders, facilitate delivery, and to provide
after-sales services;
· Manage
our accounts and records;
· Deal
with your enquiries and requests;
· Send
service related communications, including announcements and administrative
messages such as order confirmation;
· Identify
products and services we think you might be interested in based on your
information, such as your purchase history and your previous interactions with
us;
· Send
you marketing communications (including e-mails and social media audience
matching) relating to us and other third party partners and that we think may
be of interest to you where we have a legitimate basis to do so (please see the
“Your choices” section below for further information about how you can control
these updates);
· Conduct
market research so that we can continuously improve the services we provide to
our customers;
· Undertake
credit checking, prevention of fraud and other prohibited or illegal activities
as part of our efforts to keep our Platform and services secure; and
· Understand
how our Platform is used so that we can continuously improve our Platform and
services and other offerings.
Where you have agreed to
a particular use of your information, we process it on the basis of your
consent. You may withdraw that consent at any time (for example, for us to send
you marketing communications) by contacting us (see the section headed “Contact
us” below). We also process your information where this is necessary for the
performance of a contract with you or where it is necessary for our legitimate
interests of operating, protecting and improving our business.
Cookies And Other Information that we
automatically collect
This website uses cookies
according to our Cookie Policy. This Cookie Policy is available to users on
each page of the website linked to this Privacy Policy and on each information
banner regarding cookies.
About Advertising
The Platforms use third
parties such as network advertisers and ad exchanges to serve you ads on third-party
platforms after you leave our Platforms, and we use third-party analytics and
other service providers to evaluate and provide us and/or third parties with
information about the use of the Platforms and viewing of ads and of our
content. Network advertisers are third parties that display advertisements,
which are based on your visits to the Platforms and other apps and sites you
have visited. Third party ad serving enables us to target advertisements to you
for products and services that you might be interested in.
Third party tracking
technologies are not controlled by us, even if they are associated with our
Platforms or our ads. Statements regarding our practices do not apply to the
methods for collecting information used by these third parties and others or
the use of the information that such third parties collect. The relevant third
party’s terms of service, privacy policy, permissions, notices and choices
should be reviewed regarding their collection, storage and sharing practices.
We make no representations regarding the policies or practices of third party
advertisers or advertising networks or exchanges or related third parties.
You have choices in
respect of the delivery of ads. You can opt-out of receiving certain types of
behavioural ads by visiting the third party websites described in the section
headed “How to control or delete cookies” above. We are not responsible for
effectiveness of or compliance with any third parties’ opt-out options.
Location Services
Some of the services that
we provide are able to use information about your location. For these services,
which are typically available on mobile devices or applications, you are provided
with the opportunity to provide your consent to the use of location services,
which, for example, process information deriving from GPS, sensors, beacons or
Wi-Fi access points in order to allow you to benefit from a more personalised
service. Your device will have settings that allow you to turn off these
services should you no longer wish to benefit from them.
Sharing Your Information
We do not share personal
information about you with other people or non-affiliated companies except under
the following circumstances:
· we
will disclose your personal information to third party providers for the
purposes of providing online and other payment services, handling credit checks
and fraud prevention, and any other services required in order for us to use your
information for the purposes specified in the section entitled “Information you
provide us and how we use it”;
· we
will disclose your personal information to any law enforcement agency, court,
regulator, government authority or other third party where we believe this is
necessary to comply with a legal or regulatory obligation, or otherwise to
protect our rights or the rights of any third party; and
we will disclose your
personal information to any third party that purchases, or to which we
transfer, all or substantially all of our assets and business. Should such a
sale or transfer occur, we will use reasonable efforts to try to ensure that
the entity to which we transfer your personal information uses it in a manner
that is consistent with this Privacy Policy.
International Transfers
We have implemented
standard contractual clauses to ensure adequate safeguards are in place to
protect your information where it is transferred to our affiliated companies
and boutiques in territories outside the European Economic Area and
Switzerland. Where we share your information with a third party service
provider outside of the European Economic Area and Switzerland (as detailed in
the section entitled “Sharing your information”), we contractually oblige the
third party service provider to implement adequate safeguards to protect your
information.
Protecting Your Information
We want you to feel
confident about using our Platform, and we are committed to protecting the
personal information we collect. We limit access to personal information about
you to employees who reasonably need access to it, to provide products or
services to you or in order to do their jobs. We have appropriate technical and
organisational physical, electronic, and procedural safeguards to protect the
personal information that you provide to us against unauthorised or unlawful
processing and against accidental loss, damage or destruction. However, where
we ask you to choose a password in order to access certain parts of our
Platform, you are responsible for selecting a secure password and keeping that
password confidential. You should choose a password which you do not use on any
other site, and you should not share it with anyone else.
Retaining Your Information
We keep your information
for only as long as is necessary for our purposes, and in particular to protect
ourselves in the event of a legal claim (for example, information relating to a
contract with you will be kept for the lifetime of the contract and up to ten
years after). After this period it will be deleted or in some cases anonymised.
Where we sought your consent to process your personal information and we have
no other lawful basis to continue with that processing, if you subsequently
withdraw your consent we will delete your personal information.
If you request that we no
longer send you direct marketing communications, we will keep a record of your
request and contact details to ensure that your request is respected.
Your Choices
You have the right to ask
for access to any personal information that we hold about you in our records,
to correct any inaccuracies and to update any out-of-date information. In some
circumstances, you have the right to request the erasure of your personal
information or a restriction of its use.
You have the right to
object to us processing your personal information in some cases. In particular,
you can ask us to stop sending you direct marketing communications at any time
(however please note that we may continue to send you service-related (i.e.
non-marketing) communications, such as e-mail updates on your order status). If
you wish to exercise any of these rights, please write to us at the address
listed below.
You may unsubscribe from
e-mail marketing communications at any time by emailing the address below in
the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any
Local Kettle Brothers UKfinder marketing emails.
If you have a concern
about how we use your information, as a first step please contact us using the
details set out below and we will do our best to resolve your concern. After
investigating your concern, we will respond to you in writing within a
reasonable time setting out our proposed remedial action. If you think we have
processed your personal information in a manner which is unlawful or breaches your
rights you also have the right to complain to a European Data Protection
Authority in your place of residence or work, or the jurisdiction in which the
processing took place.
Contact Us
If you have any questions
or comments about this Privacy Policy, or privacy matters generally, please
contact us at the address provided below. You can also use this address if you
wish to request access to the personal information we hold about you or to unsubscribe
from any further e-mail marketing communications.
If you have any questions
about this Privacy Policy or the manner in which your information may be
processed, please contact us at: